Booking

Privacy Notice

My Crash Course (referred to My Crash Course in this Policy), respecting your data privacy rights is a top priority. This notice explains why and how we collect personal data about you, how we may process such data, and what rights you have regarding your personal data.

This notice is laid out such that the general provisions are at the top of this notice, and you can then select the data subject type that you wish to view the relevant information.

We collect and process your data based on the type of data subject that you are. Please click on the most relevant category(ies) of data subject for your situation and this will take you to the section that describes what data we collect and the reason and justification for processing for that data subject category.
Please read the General Information and then click on the Data Subject Type that you are, as set out below.

1. PRIVACY NOTICE CONTENTS

2. GENERAL INFORMATION

The information in this section is relevant to all categories of data subject.
Who controls your personal data?
Pass Practical is responsible for your personal data. You can contact a representative by sending an email to the following address:

hello@practialpass.local

Your rights:
You have the following rights:

  1. The right to be informed.

    You have the right to be informed about how My Crash Courseprocesses your personal data. Typically, My Crash Course communicates this information through privacy notices such as this one.

  2. The right of data access

    You have a right to obtain a copy of the personal data we hold about you, subject to certain exceptions.

  3. The right of data rectification

    You always have a right to ask for immediate correction of inaccurate or incomplete personal data which we hold about you.

  4. The right of data erasure

    You have the right to request that personal data be erased when it is no longer needed, where applicable law obliges us to delete the data or the processing of it is unlawful. You may also ask us to erase personal data where you have withdrawn your consent or objected to the data processing. However, this is not a general right to data erasure – there are exceptions.

  5. The right to restrict data processing

    You have the right to restrict the processing of your personal data in specific circumstances. Where that is the case, we may still store your information, but not use it further.

  6. The right to data portability

    You have the right to receive your personal data in a structured, machine-readable format for your own purposes, or to request us to share it with a third party.

  7. The right to object to data processing

    You have the right to object to our processing of your personal data based on the legitimate interests, where your data privacy rights outweigh our reasoning for legitimate interests.

  8. Rights in relation to automated decision making and profiling.

    You have the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. Currently, My Crash Course does not perform any automated decision making or profiling.

You may request to enforce your data privacy rights by emailing

hello@practialpass.local

In certain circumstances, we may need to restrict the above rights to safeguard the public interest (e.g., the prevention or detection of crime) or our business interests (e.g., the maintenance of legal privilege).
Consent as a legal basis for processing

For some data processing, My Crash Course uses consent as a legal basis. If you have consented to processing by My Crash Course, please be aware that you have the right to withdraw this consent at any point. If you would like to withdraw consent for a particular type of data processing that My Crash Course performs, 

Complaints to a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority with regards to the way that My Crash Course  processes your personal data. My Crash Course recommends lodging a complaint with the ‘Information Commissioner’s Office (ICO)’. This is the UK’s supervisory authority .

How we share your data

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us. Categories of third parties include: cloud services providers, software providers, governing bodies and approved driving instructors. These third parties are based in the EU/EEA and are contracted with My Crash Course as data processors. These contracts with the third-party data processors meet the contracting criteria required by the GDPR. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will hold it securely and retain it for the period we instruct.

In some circumstances we are legally obliged to share information. For example, under a court order. In any scenario, we will satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

How we protect your information

We implement appropriate technical and organisational measures to protect personal data that we hold from unauthorised disclosure, use, alteration, or destruction. Where appropriate, we use encryption and other technologies that assist in securing the data you provide. We also require our service providers to comply with strict data privacy requirements where they process your personal data.

How long we keep your personal data

We only keep your personal data for as long as necessary for the purposes described in this privacy notice, or until you notify us that you no longer wish us to process your data. After this time, we will securely delete your personal data, unless we are required to keep it to meet legal or regulatory obligations, or to resolve potential legal disputes. For further information please see our Retention Schedule located at the end of this document.

Contact and further information

If you have any questions about how we use your personal data or wish to make a complaint about how we handle it, you may contact My Crash Course

3. EMPLOYEES OR POTENTIAL EMPLOYEES

The types of information we collect and use

We collect and use personal data that concerns you in connection with your employment at My Crash Course. We may collect the following categories of personal data:

  • Personal details and identification data such as name, address, telephone number, email address or any other contact details.
  • Personal data related to family and social circumstances such as gender, date of birth, marital and family status (including the name and contact details of the next of kin).
  • Employment related personal data such as: signature, employment status, national insurance numbers, insurance number, country of residence, nationality, photo, emergency contacts, passport information, work and residence permit, immigration status and travel visa information.
  • Qualifications such as qualifications and certifications including current and previous positions, education and training courses, resume/CV, records of education and work achievements, in some cases: contact details of referees and results of capability assessments and interview assessment/feedback.
  • Job information and work metrics such as position, title, employment contract, payroll ID, line manager, job band, performance history, employment status, leave of absence information, working time logging, training records, performance targets and development goals. In some cases, we may also record results of capability assessments, safety reports and incidents, and professional feedback.
  • Compensation, allowances, benefits and expense related information such as salary data, payroll data, pension plan number and contributions, non-salary benefits, bonus, compensation, share options, dependents, beneficiaries or health benefit nomination, bank statements, expense claims and receipts, bank account details, credit card data, phone expenses and insurance data.
  • Electronic identification data and information (where employee has access or is affected by such systems or applications) such as access logs, IT and internet usage, device identifiers (mobile device ID, PC ID etc.), registration and login credentials, IP address, tracking and analytics data, recordings (e.g. voice mail/call recordings), posts on corporate platforms (e.g. Yammer), password recovery data, information obtained via IT security tools.
  • Financial and other details such as account information, credit checks, payment details and transactions, investigation information and disciplinary history.
  • Other personal data (which may include special categories of information as mentioned below) namely where you or others (such as your colleagues) may register these data on or in our systems, programs and application such as business documents containing personal information (e.g. queries, questions, complaints, orders and related records; emails; reports; contracts; presentations, minutes; work products), photos, images and/or videos.
  • The below mentioned types of personal data are only collected and processed, if at all, in accordance with applicable local laws in your country of residence.
  • Special categories of personal data such as:
    • health and medical information, including disability status, special working conditions (such as use of a standing desk) and work related injury and illness information;
  • Data about criminal convictions and offences such as criminal background information and sanction list information to the extent required for the purposes of criminal background screening and Know Your Customer and Anti Money Laundering obligations.
  • To the extent necessary to fulfil our obligations, data obtained from publicly accessible sources or which are legitimately transmitted by other third parties (e.g. a credit agency) such as data in public professional social media (e.g. LinkedIn), background check data.
In case you would like to be provided with information about a specific personal data processing activity, you can request that by submitting a request at

hello@practialpass.local

Why we use your personal data?

We may use your personal data as listed above for the following purposes:

  • human resources management including administration, working hours management, workforce analysis, reporting and planning;
  • staff transfer management and succession planning;
  • payroll, compensation and benefits management including salaries, allowances, insurance, pensions and performance reviews;
  • talent management and recruitment including background checks, qualification verification and references;
  • learning and development including training, certifications and employee assessments;
  • processes related to onboarding, internal movement and termination;
  • sickness, leave and vacation management;
  • internal health and safety programs and reporting;
  • travel and expense management including emergency support and security;
  • fulfilling employment-related legal obligations and rights;
  • internal and external communication and representation of My Crash Course;
  • organizing events, meetings and internal activities;
  • managing My Crash Course assets including media (photos/videos);
  • finance and accounting services including reporting and payments;
  • business restructuring, acquisitions and organizational changes;
  • business reporting, statistics and analytics;
  • monitoring compliance with workplace policies, contracts and legal requirements;
  • audits, reviews and regulatory compliance checks;
  • risk, governance and fraud prevention including legal compliance and investigations;
  • customer relationship management including order processing and support;
  • supplier and contractor management including procurement and invoicing;
  • use of work output in documents such as reports, invoices and records;
  • access control and security systems for facilities;
  • intrusion detection and security monitoring systems;
  • protecting systems, networks and data against threats and fraud;
  • IT management including system support, backups, security and user account management.

We only collect the personal data necessary for these purposes. In some cases, data related to emergency contacts may be collected, and you should inform those individuals accordingly.

If you are working at a third-party location, that party may also process your data under their own privacy policy.

What happens if you do not provide your data?

If you do not provide required personal data, My Crash Course may not be able to establish or continue employment or services with you. This may affect your rights, services, or contractual agreements.

The legal basis we rely on
  • processing necessary for fulfilling employment or contractual obligations;
  • legitimate interests including:
    • monitoring compliance with laws and internal policies;
    • fraud prevention and security protection;
    • internal administrative data transfers.
  • legal obligations such as labour laws, tax and reporting requirements;
  • consent (where required), such as for photos, events or communication materials. You may withdraw consent at any time.

For any requests regarding your personal data, contact us at hello@mycrashcourse.com.

4. CONTRACTORS OR POTENTIAL CONTRACTORS OR WORKERS WORKING UNDER A SERVICE CONTRACT

The types of information we collect and use

We collect and use personal data that concerns you in connection with your work assignment and the services you are providing under the work assignment/statement of work directly to My Crash Course. We may collect the following categories of personal data:

  • Identification data and business contact information, you share with us such as first name, last name, email address, address, telephone number, mobile telephone number, gender, date of birth, ADI number.
  • Additional information you provide to us in the course of your work assignment such as data concerning the fulfilment of your work assignment, our contractual obligations and pre-contractual measures including correspondence data, offers, tenders, resume/CV, background check data, conditions, qualifications/certificates, contract and order data, invoices, payments, business partner history, records relating to queries/questions/complaints/orders, working time logging, and training and education records, car registration number, insurance data.
  • Expense related information such as bank statements, payment details, transactions, expense claims and receipts, bank account details, credit card data.
  • Electronic identification data and information collected by the communications systems, IT applications and website browser (where contractor has access or is affected by such systems or applications and in accordance with the applicable law) such as information technology usage (system access, IT and internet usage), device identifier (mobile device ID, PC ID), registration and login credentials, IP address, login data and log files, Analytics ID, digital alias/signature, time and URL, searches, website registration and cookie data recordings (e.g. voice mail/phone recordings, Skype recordings).
  • Other personal data namely where you or others (such as your colleagues) may register these data on or in our systems, programs and application such as business documents containing personal information (e.g. queries, questions, complaints, orders and related records, emails, reports, contracts, presentations, minutes, work products),
  • photos, images and/or videos.

The below mentioned types of personal data are only collected and processed, if at all, in accordance with applicable local laws in your country of residence and where relevant depending on your work assignment. 

  • Special categories of personal data such as data for travel emergency support (blood type, medical history, allergies).
  • Data about criminal convictions and offences such as criminal background information for the purposes of criminal background screening.
  • To the extent necessary to fulfil our obligations, data obtained from publicly accessible sources or which are legitimately transmitted by other third parties (e.g. a credit agency) such as data transferred to My Crash Course by your employer or the company through which you are assigned to My Crash Course, commercial register data, creditworthiness data.

In case you would like to be provided with information about a specific personal data processing activity, you can request that by submitting a request at

In case you would like to be provided with information about a specific personal data processing activity, you can request that by submitting a request at

hello@practialpass.local

  1. Any personal data provided to My Crash Course by you will be held and processed in accordance with the Data Protection Act 1998 and will be used as follows:
    1. to arrange and manage theory and practical driving tests;
    2. to arrange for a Driving Instructor to contact you regarding lessons;
    3. to process your payment for the tuition fees and the test fees;
    4. to contact you as may be necessary concerning your tuition and to keep you informed of products and services which My Crash Course can make available to you. My Crash Course will only give your personal information to other third parties where the law either requires or allows My Crash Course to do so.
  2. If you have booked your own test, in order for My Crash Course to manage your test booking, My Crash Course will log in to the DVSA website using your details as provided by you to My Crash Course, and My Crash Course will alter the contact email address to be that of My Crash Course so that My Crash Course receives notifications from the DVSA. You consent to My Crash Course doing this to manage your test booking(s). My Crash Course will contact you should any DVSA notifications be received.
Why we use your personal data?

We may use your personal data as described above for the following purposes:

  • human resources management relevant to your work assignment, including administration, working hours management, workforce analysis, reporting and planning;
  • supplier and service provider management including procurement, order processing, invoicing and contract lifecycle management;
  • staff transfer management and succession planning;
  • training contractors;
  • internal health and safety programs;
  • travel and expense management, including support during emergencies and insurance management;
  • finance and accounting services including reporting, order processing and payments;
  • use of work performance and documentation such as invoices, reports and orders;
  • business restructuring, acquisitions or sale of business units;
  • monitoring compliance with My Crash Course policies, legal requirements and contracts;
  • audits, reviews and regulatory checks;
  • security of systems, data, networks and fraud prevention;
  • IT management including system support, security, testing, backups and user account management.

We only collect personal data necessary for these purposes. For analytics and service improvement, anonymised data may be used which cannot identify you.

What happens if you do not provide your data?

If you do not provide required personal data, My Crash Course may not be able to establish or continue a business relationship with you or manage your work assignment effectively. This may affect services such as bookings, contracts, or requested services.

The legal basis we rely on
  • processing necessary for fulfilling contractual obligations or pre-contractual steps;
  • legitimate business interests including:
    • business operations, service delivery and improvements;
    • compliance monitoring and internal policies;
    • fraud prevention and security protection;
    • internal administrative data transfers.
  • legal obligations such as tax, reporting and regulatory requirements.

For sensitive personal data, we will process it only:

  • with your explicit consent; or
  • when required for legal claims or obligations.

Personal data related to criminal records will only be processed where permitted by law.

For any requests regarding your data, you may contact us at hello@mycrashcourse.com.

5. SUPPLIERS OR POTENTIAL SUPPLIERS OR INSTRUCTORS OR POTENTIAL INSTRUCTORS

The personal data we collect about you and how we use it

We collect and use personal data in connection with our business relationships and services. We may collect the following categories of personal data:

  • Identification and contact data such as first name, last name, job title, email address, address and phone number;
  • Business-related information such as contracts, correspondence, invoices, payments, orders, service history and communication records;
  • Technical and electronic data such as IP address, login data, device information, website usage, cookies, and system logs;

The following data may be collected where required by law:

  • Criminal record data for background checks, compliance and anti-money laundering requirements;
  • Public or third-party data such as credit information or publicly available business records.
What we use your personal data for
  • managing suppliers, contractors and service providers;
  • processing payments, invoices and financial transactions;
  • business reporting, analytics and service improvement;
  • contract management and documentation;
  • quality control and operational processes;
  • training and communication;
  • audits, compliance and regulatory requirements;
  • fraud prevention, risk management and legal protection;
  • security of systems, networks and business operations;
  • IT system management including support, maintenance and data backups.

We only collect the personal data necessary for these purposes. Where possible, anonymised data is used for analytics and system improvement.

What happens if you do not provide your data?

If you do not provide required personal data, My Crash Course may not be able to establish or maintain a business relationship with you or your company. This may affect contracts, services or transactions.

The legal basis on which we use your personal data
  • processing necessary for fulfilling contractual obligations or pre-contractual measures;
  • legitimate interests including:
    • business operations, service delivery and improvements;
    • compliance with legal and internal policies;
    • fraud prevention and security;
    • internal administrative data transfers.
  • legal obligations such as tax, reporting and regulatory compliance;

Personal data related to criminal records will only be processed where permitted by applicable law.

For any questions or requests regarding your data, contact us at hello@mycrashcourse.com.

The personal data we collect about you and how we use it

We collect and use personal data that concerns you in connection with the agreements with our suppliers. We may collect the following categories of personal data:

  • Identification data and business contact information, you share with us such as first name, last name, job/position/title, business email address, business address, telephone number, mobile telephone number, private telephone number.
  • Additional information you provide to us in the course of our business relations such as data concerning the fulfilment of our contractual obligations and pre-contractual measures including correspondence data, offers, tenders, resume/CV, conditions, contract and order data, invoices, payments, business partner history, records relating to queries/questions/complaints/orders.
  • Electronic identification data and information collected by the communications systems, IT applications and website browser (where supplier has access or is affected by such systems or applications and in accordance with the applicable law) such as information technology usage (system access, IT and internet usage), device identifier (mobile device ID, PC ID), registration and login credentials, IP address, login data and log files, Analytics ID, time and URL, searches, website registration and cookie data, sound recordings (e.g. voice mail/phone recordings, Skype recordings).

The below mentioned types of personal data are only collected and processed, if at all, in accordance with applicable local laws in your country of residence and where relevant depending on the agreements with our suppliers.

  • Data about criminal convictions and offences such as criminal background information and sanction list information to the extent required for the purposes of criminal background screening, due diligence and Anti Money Laundering obligations
  • To the extent necessary to fulfil our obligations data obtained from publicly accessible sources or which are legitimately transmitted by other third parties (e.g. a credit agency) such as commercial register data, creditworthiness data.

What we use your personal data for

We may use your personal data as described above for the following purposes:

  • supplier and service provider management throughout the supply chain including contact interaction including tendering, engagement, processing orders, process and fulfilment of purchases, administration and management of suppliers, vendors, contractors, advisers and other professional experts;
  • paying debts, supplier invoice and payment management, purchasing of direct and indirect services;
  • reporting and analytics including market intelligence and development and improvement of services or products through assessment and analysis of the information;
  • management of process quality;
  • references on documents, such as tenders, purchase orders, invoices, reports;
  • contract lifecycle management;
  • payment collection and insolvency processes;
  • training suppliers;
  • finance and shared accounting services, providing record to report and purchase to pay services;
  • reorganisation, acquisition and sale of activities, business units and companies;
  • monitoring and auditing compliance with My Crash Course corporate policies, contractual obligations and legal requirements;
  • carrying out audits, reviews and regulatory checks to meet obligations to regulators;
  • governance, risk and compliance, including due diligence and anti-money laundering obligations, customs and global trade compliance and sanctioned party list screening, security, including prevention, detection of crime and fraud;
  • maintain and protect the security of products, facilities, services, systems, networks, computers and information, preventing and detecting security threats, and fraud or other criminal or malicious activities; and
  • manage IT resources, including infrastructure management including data back-up, information systems’ support and service operations for application management, end user support, testing, maintenance, security (incident response, risk, vulnerability, breach response), user accounts management, software licenses assignment, security and performance testing and business continuity.

We collect only the personal data from you that we need for the purposes described above. For statistical purposes, improvement of our services and testing of our IT systems we use as much as reasonably possible anonymised data. This means that these data can no longer (in)directly identify you or single you out as an individual.

What happens if you do not provide us with the information we had asked you for or if you ask us to stop processing your information?

Where it concerns processing operations related to the agreements with our suppliers (as described above), My Crash Course will not be able to adequately establish, conduct or terminate a business relationship with you or your company and generally perform the purposes described above without certain personal data. Although we cannot obligate you to share your personal data with us, please note that this then may have consequences which could affect the business relationship in a negative manner, such as not being able to take requested pre-contractual measures to enter into a contract with you or to establish and continue the business relationship you have asked for.

The legal basis on which we use your personal data

We use your personal data for the purposes described in this notice based on one of the following legal bases, as applicable:

We may process your personal data for the fulfilment of contractual obligations resulting from contracts with you or your company, or as part of pre-contractual measures we take;

In some cases, we rely on our legitimate interests to process your personal data insofar as this is not overridden by your own privacy interests. Such interests may include:

  • conduct, management, development and furtherance of our business in the broadest sense possible including supply of products and services, performance of agreements and order management with suppliers, process and fulfilment of purchases, process quality management and improvement of products or services, analytics and market intelligence, reduction of default risks in our procurement processes and reorganization, acquisition and sale of activities, business divisions and companies;
  • monitor, investigate and ensure compliance with legal, regulatory, standard and My Crash Course internal requirements and policies;
  • prevent fraud and criminal activity including investigations of such activity, misuse of v assets, products and services, and as strictly necessary and proportionate for ensuring network and information security; and
  • transmitting personal data within the My Crash Course group for internal administrative purposes as necessary for example to provide centralized services.

In some cases, we process your personal data on the basis of legal obligations and statutory requirements, for example, on the basis of tax or reporting obligations, cooperation obligations with authorities, statutory retention periods or the disclosure of personal data within the scope of official or judicial measures may be required for the purposes of taking evidence, prosecution or enforcement of civil law claims.

Regarding personal data concerning criminal convictions and offences, we will only process such data where such processing is permitted by applicable (local) law. My Crash Course

6. CUSTOMERS/CLIENTS OR POTENTIAL CUSTOMERS/CLIENTS

The personal data we collect about you and how we use it

We collect the following categories of personal data:

  • The contact information you share with us:name, title, email address, home address, pick up address, telephone number, mobile telephone number
  • Information for arranging driving lessons and driving tests: date of birth, provisional licence number, theory test booking number, practical test booking number, home address, and pick up address. 
  • Financial information for processing payments and refunds: debit or credit card details, and billing address 
  • Additional information you provide to us in the course of our business relations, such as: interests in My Crash Course services or products, marketing preferences, registration information provided at events, fairs, contract or order data, invoices, payments, business partner history, etc.  
  • Information your browser makes available when you visit My Crash Course website:  IP address, the source of your site visit, time spent on the website or a particular page, links clicked, comments shared, browser type, date and time of visit, etc. 

What we use your personal data for

We use your personal data to: 

  • process and fulfil orders and keep you informed about the status of your or your company’s order;
  • provide and administer our products and services;
  • provide customer support and process, evaluate and respond to requests and inquiries;
  • conduct and facilitate customer satisfaction surveys;
  • contact ADIs and DVSA in order to arrange and amend courses and tests
  • conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
  • send you marketing communications (such as alerts, promotional materials, newsletters, etc.);
  • perform data analytics (such as market research, trend analysis, financial analysis, and customer segmentation).

We only collect the personal data from you that we need for the above purposes. We will share only the minimum necessary details using secure communication methods. Which may include phone, email, API [system-to-system] and modern text-based communications.

We may also anonymise your personal data, so it no longer identifies you and use it for various purposes, including the improvement of our services and testing our IT systems.

What happens if you do not provide us with the information we had asked you for, or if you ask us to stop processing your information?

Certain personal data is necessary to establish, conduct or terminate a business relationship with you. We need you to provide us with the personal data required for the fulfilment of contractual obligations or which we are legally obliged to collect. Without such personal data, we will not be able to establish, execute or terminate a contract with you. Also, we will be unable to take requested pre-contractual measures to enter a contract with you or to establish and continue the business relationship you have asked for.

The legal basis on which we use your personal data

We use your personal data for the purposes described in this notice based on one of the following legal bases, as applicable:

  • We may process your personal data for the fulfilment of contractual obligations resulting from contracts with you or your company, or as part of pre-contractual measures we have been asked to take;
  • We may process your personal data on the basis of statutory requirements, for example, on the basis of tax or reporting obligations, cooperation obligations with authorities or statutory retention periods;
  • We will ask your consent for the activities described in this privacy notice when required by applicable law, for example when we process your data for marketing purposes where we don’t have an existing business relationship with you or your company; or
  • We will rely on our legitimate interests to process your personal data within the scope of the business relationship with you or your company. Our legitimate interests to collect and use the personal data for this purpose are management and furtherance of our business.
    • prevention of fraud and criminal activity including investigations of such activity, misuse of My Crash Course assets, products, and services, and as strictly necessary and proportionate for ensuring network and information security; and
    • monitor, investigate and ensure compliance with legal, regulatory, standard and My Crash Course internal requirements and policies;
    • transmitting personal data within the My Crash Course group for internal administrative purposes as necessary for example to provide centralised services.
    • training our employees, carrying out quality assurance audits and identifying opportunities for business improvement My Crash Course

7. OTHER DATA SUBJECT TYPES

Unsolicited Personal Information

If you send My Crash Course unsolicited personal information, for example a CV, My Crash Course reserves the right to immediately delete that information without informing you or to decide which category of data subject that you appear to be and manage your personal data within the remit of that category as described elsewhere in this Privacy Notice.

Users of our website that do not fall under the specifically stated Data Subject Types

The personal data we collect about you and how we get it

We collect the following categories of personal data:

  • The business contact information you share with us: name, title, job title, email address, business address, telephone number, mobile telephone number, etc.
  • Information your browser makes available when you visit My Crash Course website: IP address, the source of your site visit, time spent on the website or a particular page, links clicked, comments shared, browser type, date and time of visit, etc.

What we use your personal data for

  • We use your personal data to:
  • respond to your specific request that you make, for example request a demonstration, whitepapers, newsletters, or other information.
  • provide customer support and process, evaluate and respond to requests and inquiries;
  • conduct and facilitate customer satisfaction surveys;
  • conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
  • send you marketing communications (such as alerts, promotional materials, newsletters, etc.);
  • perform data analytics (such as market research, trend analysis, financial analysis, and customer segmentation).
  • We only collect the personal data from you that we need for the above purposes. We may also anonymise your personal data, so it no longer identifies you and use it for various purposes, including the improvement of our services and testing our IT systems.

The legal basis on which we use your personal data

We use your personal data for the purposes described in this notice based on one of the following legal bases, as applicable:

  • Legitimate interest as by using our website it is understood that there is potential for you to be a potential customer, contractor, employee, or supplier.

8. RETENTION PERIODS FOR ALL DATA SUBJECTS

DATA RETENTION SCHEDULE

PROCESS

CATEGORIES

MAY INCLUDE

RETENTION TRIGGER

PERIOD

Processing Transaction/Booking including contact forms

Identity

Name
 Surname
 Title
 Date of birth
 Provisional Licence Number

Last Action

6 years

Contact

Address(es)
 Phone
 Email

Last Action

6 years

Financial

Debit/Credit card details

Last Action

6 years

Payment

Financial

Debit/Credit card details

Last Action

6 years

Contact

Address(es)
 Phone
 Email

Last Action

6 years

DVSA Course Booking

Identity

Name
 Surname
 Title
 Date of birth
 Provisional Licence Number
 Theory Test Booking Number
 Practical Test Booking Number

Last Action

6 years

Marketing

Identity

Name
 Surname
 Title
 Date of birth
 Screen Name

Last Action

2 years

Contact

Email

Last Action

2 years

Recruitment Interviewing

Identity

Name
 Surname
 Title

Last Action OR End of Employment

1 year

Contact

Phone
 Email

Last Action OR End of Employment

1 year

Document

CV

Last Action OR End of Employment

1 year

Recruitment Onboarding

Identity

Name
 Surname
 Title
 Date of birth
 Gender
 Marital Status

End of Employment

6 years

Contact

Address(es)
 Phone
 Email
 Emergency Contact

End of Employment

6 years

Documents

Passport (or Right to Work equivalent)
 P45

End of Employment

6 years

Financial

Bank Account details

End of Employment

6 years

HR and Staffing

Identity

Name
 Surname
 Title
 Date of birth
 Gender

Marital Status

Job Title

Car Registration Number

End of Employment

6 years

Contact

Address(es)
 Phone
 Email
 Emergency Contact

End of Employment

6 years

Documents

Passport (or Right to Work equivalent)
 P45
 Medical Documents
Employment Contract

End of Employment

6 years

Financial

Bank Account details
 Salary and Pension details

End of Employment

6 years

Job Information and Work Metric

 

Position
Job Title
Line Manager
Job Band
Performance History
Employment Status

Working Time Log
Leaves of Absence
Training Records
Performance Targets
Development Goals

End of Employment

6 years

Suppliers and ADIs

Identity

Name
 Surname
 Title

Gender
Date of Birth

Car Registration Number

Last Action OR End of Collaboration

6 years

Contact

Address(es)
 Phone
 Email

Last Action OR End of Collaboration

6 years

Documents

ADI Badge

Last Action OR End of Collaboration

6 years

Financial

Bank Account details

Last Action OR End of Collaboration

6 years

Website Cookies

Identity

Please see our Cookie Statement

Please see our Cookie Statement

 

Data Subject Request (DSR)

Identity

Name
 Surname
 Title

Last Action

1 years

Contact

Phone
 Email
 Address

Last Action

1 years

Call Recordings

 

Call Recording Audio

Call End Date

6 months

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